Privacy Policy

Last updated: May 1, 2026

Dialed Health ("we," "our," or "us") operates the Dialed Health mobile application and the dialed-health.org website (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Services.

By using the Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Account Information

Name, email address, and username
Profile photo (if provided)
Authentication credentials via email/password, Apple Sign-In, or Google Sign-In

Health Information

Any health-related information you voluntarily provide during consultations, intake questionnaires, or telehealth sessions

Usage Data

App and website interactions, feature usage, and session information
Device type, operating system, and app version

Location Data

Approximate or precise location when you grant permission, used to show events near you and display distances

Payment Information

Payment details are processed securely by Stripe. We do not store your full credit card number, expiration date, or CVV on our servers.

User-Generated Content

Posts, comments, photos, and other content you share through the Services

Device Permissions (mobile app)

Camera — used for QR code ticket scanning
Photo Library — used to upload photos to posts and your profile
Calendar — used to add events to your device calendar
Bluetooth — used for sauna device pairing and control
Push Notifications — used to send you event reminders, updates, and other relevant alerts
Microphone — used for media capture in posts

Cookies and Tracking

We use cookies and similar technologies on our website to enhance your experience, remember preferences, and gather usage data

Automatically Collected Data

IP address, browser type, operating system, access times, and pages viewed when you visit our site

2. How We Use Your Information

To create and manage your account
To provide, maintain, and improve the Services
To process and fulfill orders and send related information (receipts, confirmations, shipping notifications)
To show you events, content, and features relevant to your location and interests
To send push notifications about events, orders, and app updates
To moderate content and maintain community safety
To provide customer support and respond to inquiries
To send promotional communications (you can opt out at any time)
To detect, prevent, and address technical issues, fraud, or abuse
To comply with legal obligations and protect our rights

3. Third-Party Services

We use the following third-party services that may collect information. Each operates under its own privacy policy, and we encourage you to review their policies.

Firebase (Google) — authentication, database, analytics, cloud messaging, and crash reporting
Stripe — payment processing
Apple Sign-In / Google Sign-In — authentication
Postmark — transactional emails
EasyPost — shipping and address validation for store orders
OpenAI — AI-powered chat features
Google Cloud Vision — automated image moderation
Expo — mobile app updates and notifications infrastructure

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With your consent — when you explicitly agree to share information
Public content — posts, comments, and profile information you make public are visible to other users
Service providers — with the third-party vendors listed above who assist in operating the Services
Legal requirements — if required by law, regulation, legal process, or governmental request
Safety — to protect the rights, property, or safety of Dialed Health, our users, or the public
Business transfers — in connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy, or as required by law. Specific retention periods are as follows:

Account information (name, email, username, profile photo) — retained while your account is active. If you delete your account, this information is deleted or anonymized within 30 days, except where retention is required by law.
User-generated content (posts, comments, photos, reviews) — retained while your account is active. On account deletion, content you authored is removed or anonymized within 30 days; references in other users' threads may persist in anonymized form.
Transaction and order records (purchases, receipts, shipping records) — retained for up to 7 years to comply with tax, accounting, and consumer-protection laws.
Payment information — not stored on our servers. Retention of payment details is governed by Stripe's privacy policy.
Location data — used in real time to surface nearby events and event distances; not retained long-term in identifiable form.
Usage, device, and analytics data (app interactions, crash reports, IP address, device identifiers) — retained in identifiable form for up to 14 months, after which it is aggregated or deleted.
Push notification tokens — retained while your account is active and deleted when you log out, uninstall the app, or delete your account.
Support communications — retained for up to 3 years after the last interaction.
Backups — encrypted system backups containing residual data may persist for up to 90 days after deletion before being purged.

You may request deletion of your data at any time by contacting us using the information below. Where we are legally required to retain data (for example, for tax or fraud-prevention purposes), we will retain only the minimum information necessary for that purpose.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit and at rest. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites. We encourage you to review the privacy policies of any website you visit.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data
Object to or restrict processing of your data
Unsubscribe from marketing communications at any time
Request data portability to another service provider
Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the information below.

9. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to know whether personal information is sold or disclosed and to whom, the right to opt out of the sale of personal information (we do not sell personal information), the right to access personal information, and the right to request deletion. To exercise these rights, please contact us using the information below.

10. Children's Privacy

The Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy and updating the "Last updated" date. Your continued use of the Services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Dialed Health
Email: hello@dialed-health.org
Website: dialed-health.org